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Voice Broadcasting Analytics

After you send a Voice Broadcast, you will be able to see the call results and the contacts who took a certain action.

Total
This is the total amount of contacts that the voice broadcast attempted to deliver the message to.

Live
These are the calls that were picked up by a live person.

Voicemail
Calls that were picked up by a voicemail or answering machine.

DNC
Callers who opted out by presses the digit on their phone.

Errors
Calls that resulted in an error. Typically, it's a bad phone number or international number.

Transfer
Callers that pressed a digit on their phone and were successfully transferred.

Busy
Calls that received a busy signal.

No Ans
Calls that were not picked up or went to voicemail.

Rejected
Calls that were rejected by our system. Typically, these are phone numbers that were scrubbed to not be called.

Success
The percentage of calls that were successfully delivered.

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