Follow

What happens if my credit card fails for my monthly or annual subscription plan?

When your credit card fails and you have a subscription, we will do the following:

  • Send you an email notification about the failure
  • Attempt to charge your credit card on file 4 times within 7 days
  • On the 4th failed attempt we will suspend your subscription and remove any keywords

To update your credit card, login to your account, head to the "Account > Credit Card" page and update your credit card you have on file with a valid and working credit card.

Within the 7 days, you can update your credit card at any time and we will use this new card on the other attempts for your subscriptions.

Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk